Got a Stripe dispute? Don’t lose it by default.
Your response window is short — often 7 to 21 days. Miss it and the bank decides without ever seeing your evidence. Send us your dispute notice and the proof you already have; Parry builds a submission-ready packet — case summary, rebuttal letter, timeline, and labeled exhibits — fast, for you to review and submit before the deadline.
Start — $10 first month Free reason-code read See a fictional sample packet
On Stripe? Get Parry in the Stripe App Marketplace — the dispute checklist, right inside your dashboard.
Not sure your dispute is worth fighting? Tell us your reason code — we’ll give you the honest read, free, before you spend a dollar.
Built first for digital-goods sellers, subscription sellers, and small online sellers who take payments through Stripe outside a Shopify-app workflow. Other processors are welcome in this concierge test; the packet structure is processor-agnostic. This is an AI draft. You review before submitting. We never submit in your name.
Who this concierge test is for
Digital-goods & subscription sellers
Downloads, courses, memberships, SaaS, and subscriptions draw “not received,” “canceled recurring,” and “unrecognized” disputes — and your proof is scattered across access logs, delivery emails, terms, and cancellation records. Parry organizes it into one cited packet.
Stripe-first sellers without a chargeback team
You sell through Stripe directly, WooCommerce + Stripe, or outside a Shopify-app workflow. No integration and no processor-account connection for this test: manual upload only.
Small physical-goods sellers
If a lost dispute means giving back the sale after you already shipped the product, a reviewed packet beats loose screenshots and a pasted tracking link.
How it works in 4 steps
1. Tell us the dispute
Reason, processor, deadline, amount, and what happened — in your words. Two minutes.
2. Drop in your proof
Dispute notice, order/invoice, tracking or delivery/access proof, customer messages, and policy pages — whatever you have. Each file is mapped to the claim it supports. Nothing is invented.
3. Review the draft
You get a review-ready packet structure: case summary, rebuttal draft, timeline, evidence index, exhibits, and flags for anything missing or uncertain. Correct anything that does not match your records.
4. Submit it yourself
Download the reviewed packet and submit it yourself in Stripe or your processor dashboard before the deadline. We never submit in your name.
Target turnaround during the concierge test is under 24 hours. If your deadline is sooner, say so in the intake — the queue is prioritized by deadline.
Before / after
| Before Parry | After Parry |
|---|---|
| Loose screenshots, a tracking link pasted into a text box, and hope the reviewer connects the dots before the deadline. | One packet: a rebuttal citing Exhibit A (delivery/access proof), Exhibit B (order confirmation), and Exhibit C (customer messages) — in the order a reviewer reads them, with gaps flagged instead of papered over. |
Pricing
Test entry
Then $29/mo. Start a Parry subscription, upload a dispute during your subscription, review the packet, and submit it yourself.
Parry SaaS
Up to 5 evidence packets/month, dispute deadline alerts, and a saved store/evidence profile. Cancel anytime. No success fee.
What we don’t charge
No success fee. One monthly subscription price, cancel anytime. Parry does not take a percentage of a dispute outcome.
See the subscription terms for billing, cancellation, delivery, and refund details.
What happens after you subscribe
Privacy in plain English
We collect only what building your packet requires: your contact email, the dispute details you type in, and the files you upload — dispute notice, order/invoice proof, delivery or access proof, customer messages, and policy/product pages. We use them only to draft your packet, run dispute deadline alerts, maintain your saved store/evidence profile, and show the draft back to you for review.
Parry’s retention policy: raw uploads are deleted 30 days after packet delivery, and the generated packet is deleted 90 days after delivery. Contact email and a minimal order record are kept only as long as needed for receipts, refunds, support, and the service you requested. Earlier deletion is available on request.
We never submit evidence in your name, do not connect to your Stripe account for this manual-upload test, and do not sell your files. No evidence is invented or misattributed: if a fact is not in what you uploaded or typed, it is flagged as missing — not made up.
FAQ
Does Parry submit the dispute for me?
No. We draft the packet; you review it and submit it yourself in Stripe or your processor dashboard. We never submit in your name.
Will this guarantee I win or get a reversal?
No. Banks and card networks decide disputes, sometimes weeks later. Parry prepares your real evidence clearly and completely before the deadline; it does not guarantee any outcome.
When do I pay?
Your first month is $10 when you start the subscription, then $29/mo. It includes up to 5 evidence packets/month, dispute deadline alerts, and a saved store/evidence profile. Cancel anytime. No success fee.
How do I cancel my subscription?
Email [email protected] from the email address you subscribed with, with the subject “Cancel my subscription”. We cancel it the same day and email you confirmation — no further charges once you have asked, and no cancellation fee. If you subscribed through Shopify instead, cancel in your Shopify admin under Apps → Parry (Shopify manages that billing).
How fast is it?
Target turnaround is under 24 hours during the concierge test. Tell us in the intake if your response deadline is sooner.
What proof should I upload?
Whatever you have: dispute notice, order confirmation/invoice, tracking/delivery scan or digital delivery/access logs, customer messages, refund/cancellation policy, and product/listing pages. The intake explains what matters for your dispute reason.
What if my evidence is thin?
The draft will say so plainly and flag what is missing. We will not invent or misattribute evidence to make a packet look stronger.
Are you affiliated with Stripe or Shopify?
No. Parry is not affiliated with Stripe or Shopify. “Stripe-first” means this test is designed first for sellers who process through Stripe outside a Shopify-app workflow; you still submit evidence yourself in your own processor dashboard.
I'm a Shopify merchant — how do I subscribe?
Through Shopify, not through this page. Install the Parry app from the Shopify App Store and choose the Parry Monthly plan ($29/mo) — Shopify bills you, and there is no $10 first month on Shopify billing. Do not use the Stripe checkout on this site for a Shopify subscription; if you arrived here from the app, the checkout buttons on this page are replaced with Shopify billing guidance.
I sell on WooCommerce — how do I use Parry?
Install the free Parry plugin for WooCommerce: download it here and upload it under Plugins → Add New → Upload in your WordPress admin. It puts the reason-code playbook and evidence checklists inside your dashboard (WooCommerce → Parry). When you want a full packet built from your evidence, subscribe here — $10 first month, then $29/mo — and send your case by email.
Do you guarantee I'll win my dispute?
No — and be suspicious of anyone who does. The cardholder's bank decides, sometimes weeks later. What Parry guarantees is the work: a complete, organized, on-time packet built from your real evidence, with gaps flagged instead of hidden. A strong packet wins the cases that are winnable; it cannot change what the bank decides on the facts.
How is this different from Stripe's built-in evidence fields?
Stripe's fields are paste boxes: whatever you type and attach is forwarded to the bank as-is. Parry works before that step — it takes your scattered proof (tracking, invoices, messages, logs, policies) and assembles it into a rebuttal letter, chronological timeline, and labeled exhibits matched to your dispute's reason code, then you paste or upload the finished packet. Stripe forwards evidence; Parry builds it.
What exactly does the $29/mo cover?
Up to 5 evidence packets per month, dispute deadline alerts so a response window never slips by, and a saved store/evidence profile so repeat disputes start from your records instead of from zero. It is $10 for your first month, then $29/mo. Cancel anytime. No success fee — we never take a percentage of a dispute outcome.
How fast do I get my packet back?
During the current concierge cohort, the target is under 24 hours from receiving your dispute notice and proof. Cases are queued by deadline urgency, so an urgent dispute jumps the line — tell us your response deadline when you send the case.
What should I send you?
Start with the dispute notice plus whatever proof already exists: order confirmation or invoice, tracking or delivery/access proof, customer messages, and the policy pages the customer saw. Don't worry about whether it's enough — the packet flags exactly what's missing for your reason code, and nothing is ever invented to fill a gap.